Phone System
Provisioning numbers, forwarding, and reviewing call history.
Every SPDFY deployment includes a fully managed business phone line — complete with call forwarding, recordings, transcripts, AI-powered summaries, and call intelligence insights.
This system is tightly integrated with your website and dashboard, giving you a simple, professional communication setup without extra tools, apps, or hardware.
Why SPDFY Includes a Phone System
Home service businesses rely heavily on phone calls.
If your phone setup is unreliable, confusing, or untracked, you lose leads.
SPDFY solves this by providing:
- A dedicated business phone number
- Clear routing to your existing device
- Call tracking and intelligence
- Transparent activity logs
- Automatic analytics
Your website and phone system are connected by design, not glued together from separate tools.
Included With Every Deployment
- Local or toll-free business number (no extra cost)
- Call recording
- Call transcripts (AI-generated)
- Conversation summaries
- Call tagging & intelligence
- Lead quality indicators
- Missed call insights
- Call timeline & analytics dashboard
- Phone number renewal included
- Forwarding to any existing phone
There are no additional subscription fees for these features — only usage billing at $0.19/minute.
Choosing Your Phone Number
During onboarding, you’ll choose:
- A local number in your area code, or
- A toll-free number (great for multi-city or regional operators)
Once selected, the number becomes your public-facing business line, ready for website, business cards, and Google Business Profile listings.
Call Forwarding
Your SPDFY number forwards instantly to the phone you already use.
You don’t need:
- A new device
- A VoIP app
- A special login
- Custom hardware
Your business number becomes an intelligent “layer” above your existing phone, adding insights and analytics without changing how you answer calls.
Call Recording
Every inbound call is recorded automatically (unless disabled in your settings).
Recordings allow you to:
- Verify customer details
- Review conversations
- Improve training
- Resolve disputes
- Track lead quality
All recordings are securely stored and accessible from your dashboard.
Call Transcriptions
SPDFY automatically transcribes every recorded call using AI, giving you:
- Full-text transcripts
- Searchable call history
- Clear context around customer needs
- Accurate details for follow-up
Transcriptions save you time and reduce the risk of missed information.
AI-Generated Call Summaries
Each call receives a clear, structured summary:
- What the caller needed
- Whether it was a lead, quote request, or existing customer
- Key action items
- Recommended follow-up
- Urgency indicators
This lets you triage calls quickly without listening to full recordings.
Call Intelligence & Analytics
The phone system includes a built-in analytics layer to help operators understand:
- Call volume over time
- Peak call hours
- Lead vs. non-lead calls
- Missed call patterns
- Call durations
- Call source attribution (from website traffic)
These insights help you improve responsiveness and prioritize high-value leads.
Missed Calls
Missed calls are automatically surfaced with:
- A missed call alert
- Transcript (if voicemail captured)
- Summary of the caller’s intent
- Prompted follow-up actions
Often, customers choose the company that calls them back first — SPDFY helps you act faster.
Billing for Calls
Your SPDFY phone number is included at no cost.
You are billed only for usage:
- $0.19 per minute for inbound call time
- Call recording, transcripts, and summaries are included
- Phone number renewal is included
- No surprise fees or add-ons
Billing is simple and predictable.
Managing Your Phone System
From your SPDFY dashboard, you can:
- Update your forwarding number
- Enable/disable call recording
- View call history
- Listen to recordings
- Read transcripts
- Review summaries
- Filter calls by type
- Analyze call performance
- Export call data
Everything is designed to be fast, simple, and operator-friendly.
Integrating With Your Website
Your phone system is tightly integrated into your website:
- Click-to-call CTA buttons
- "Tap to call" optimization for mobile visitors
- Structured data for Google Business Profile
- Clear local signals for SEO
This ensures visitors can reach you instantly, reducing friction and improving lead flow.